Cancel contribution page

User journeys

As a user...

• When I click cancel contribution I want to confirm my choice

• I want to leave feedback on why I am cancelling

• I want it to be clean and simple to cancel

• I want to be able to skip the cancellation feedback

  Newsroom decides whether or not to set mandatory fields

• I want the dashboard to clearly show I've cancelled

• I want to see when my membership will expire if I cancel

• I want to get an email confirming my cancellation

• I want to have a button to go back because I don't want to cancel

As a newsroom...

• I want to show the user a message when they go to cancel

• I want to set which answers are mandatory in the cancellation survey

• I want to choose which questions to ask

Tech requirements

• Send cancellation email

• Embed cancellation survey on page

• API endpoint for cancellation

• Frontend: apply design on form elements

• Add cancel contribution page

• Related

  • API endpoint for restarting contribution

  • Frontend: Restart contribution form

API requirements

Cancels an active contribution

POST /member/me/contribution/cancel

Design requirements

• Contribution page in cancelled contribution state (include prompt to "restart your contribution")

• Dashboard page in cancelled contribution state (include prompt to "restart your contribution")

• Confirm cancellation screen

• Cancellation survey: add these form elements to Design documentation

  • Required fields

  • Dropdown

  • Layout for multiple radio buttons and checkboxes

  • Textarea

• Cancellation flows (ends in contribution page)